Tracking Super Payment Status
After submitting a super payment batch, you can track its progress through Myaccountant. This helps ensure contributions reach your employees' super funds on time.
Viewing Payment Status
- Navigate to Payroll > Superannuation.
- Click the Payment History tab.
- You will see a list of all submitted batches with the following information:
- Batch reference — the unique identifier for the payment.
- Date submitted — when the batch was sent to Beam.
- Total amount — the total value of the batch.
- Status — the current processing status.
Payment Statuses Explained
| Status | Description |
|---|---|
| Pending | Submitted to Beam, awaiting processing. Can still be edited. |
| Processing | Beam is processing the payment. Funds are being debited from your account. |
| Partially Completed | Some contributions have been distributed, but one or more have failed. |
| Completed | All contributions have been successfully distributed to super funds. |
| Failed | The entire batch failed (e.g. insufficient funds in your account). |
| Rejected | One or more individual contributions were rejected by a super fund. |
Handling Rejected Contributions
If an individual contribution is rejected by a super fund:
- Open the batch and identify the rejected contribution.
- Check the rejection reason — common causes include invalid member number, closed account, or incorrect USI.
- Update the employee's super fund details under Payroll > Employees.
- Create a new super payment batch for the corrected contribution.
Notifications
Myaccountant sends email notifications for key super payment events:
- Batch submitted successfully.
- Payment debited from your account.
- Batch completed.
- Batch failed or contributions rejected.
Check your email inbox (and spam folder) for these notifications.