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Cancel Your Payroll Subscription

If you no longer need Myaccountant Payroll, you can cancel your subscription at any time. Your data will be retained for a period after cancellation in case you decide to return.

Steps to Cancel​

  1. Log in to your Myaccountant account.
  2. Navigate to Settings > Billing (or Settings > Subscription).
  3. Click the Cancel Subscription button.
  4. You may be asked to provide a reason for cancellation (optional).
  5. Confirm the cancellation.
  6. Your subscription will remain active until the end of the current billing period. You will not be charged again.

What Happens After Cancellation​

  • Access continues until the end of your current billing period.
  • Data is retained for 12 months after cancellation. You can reactivate your account during this time and your data will be restored.
  • STP obligations — ensure you have completed all STP submissions before cancelling, including STP finalisation if it is end of financial year.
  • Super payments — ensure all outstanding super payments have been submitted and processed.
caution

Before cancelling, download any records you may need:

  • Download payslips for all historical pay runs.
  • Export any reports you need for your records.

Reactivating Your Account​

To reactivate after cancellation:

  1. Log in with your existing credentials.
  2. Navigate to Settings > Billing.
  3. Select a plan and add a payment method.
  4. Your previous data will be available if still within the retention period.